Terms and Conditions

Please read these Terms and Conditions carefully. These are the general Terms and Conditions governing your access and use of this website (“Site”). IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE. By continuing to use the Site and/or any of the services shown on the Site, you agree to be bound by these Terms and Conditions.


By using this site, you signify your agreement to the Flying Cup Coffee Shop LLC Privacy Policy. If you do not agree with this policy, please do not use this site. Your continued use of Flying Cup Coffee Shop LLC and/or its affiliates’ sites following the posting of changes to these terms will mean you accept those changes.


The information and materials contained in this site, including text, graphics, links or other items – are provided “as is,” “as available”. Flying Cup does not warrant the accuracy, adequacy or completeness of the information and materials and expressly disclaims liability for errors or omissions therein. No warranties of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, are given in conjunction with the information and materials.


In no event will Flying Cup be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or reliance on the contents of this site, or in connection with any failure of performance, error, omission, interruption, defect, delay or failure in operation or transmission, computer virus or line or system failure, even if Flying Cup, its representatives, are advised of the possibility of such damages, losses or expense, hyperlinks to other internet resources are at your own risk; the content, accuracy, opinions expressed, and other links provided by these resources are not investigated, verified, monitored, or endorsed by Flying Cup. This Exclusion clause shall take effect to the fullest extent permitted by law.

If the event has been delayed, cancelled or postponed, Flying Cup cannot be held responsible for any costs incurred by the customer for travel, accommodation or any other related service. Decisions to postpone or delay events are not under Flying Cup’s control; therefore we are not liable and will not offer compensation or refunds of any costs incurred.

Customer agrees that we shall not be liable for

  • any delays in the delivery and/or non-delivery of any Ticket confirmation;
  • anything affecting the production of an Event of an act of God, action by any government entity, electronic malfunction or any condition beyond the control of us; and


All information submitted to Flying Cup via this site shall be deemed and remain the property of Flying Cup who shall be free to use, for any purpose, any ideas, concepts, know-how or techniques contained in information a visitor to this site provides Flying Cup through this site. Flying Cup shall not be subject to any obligations of confidentiality or privacy regarding submitted information except as agreed by the Flying Cup or as otherwise specifically agreed or required by law.


These terms and conditions are subject to change and can be modified at any time without notice.


All prices quoted are in UAE DIRHAM and includes local taxes and VAT.

All tickets are sold subject to availability and these terms and conditions. These terms and conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of tickets constitutes acceptance of these terms and conditions.

You shall receive the confirmation of tikcket (s) from the System through the e-mail address provided by the Customer in the System upon paying for the ticket(s).

A valid ticket confirmation must be produced to get into the event. Ticket is valid for a period of one month only. 1 ticket admits 1 person only.

Removing any part of, altering or defacing the ticket confirmation may invalidate your ticket. It is your responsibility to check your ticket during the purchase process on our System. Any mistake made during the purchase cannot be rectified after the purchase. Please check your ticket confirmation carefully and contact us immediately if there is a mistake at info@flyingcup.ae

The resale of tickets are prohibited. We reserve the right to cancel any ticket/tickets that have been resold.

Any use of the Flying Cup System website, its contents and data for any unlawful activities, as well as for the purpose of sale or resale of tickets, for advertising or business purposes or otherwise for receiving any benefits, incl. intermediation of tickets, is prohibited without organizer prior written consent.

Once tickets are sold, no refund or cancellations will be entertained.

Flying Cup only accepts responsibility for tickets bought from one of its own managed sales points.

Ownership or possession of a ticket confirmation does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket confirmation.

Any ticket or ticket confirmation obtained in breach of these terms and conditions shall be void and all rights conferred or evidenced by such ticket shall be void. Any person seeking to use such a void ticket in order to gain or provide entry to our event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void tickets are non-refundable.

By performing any action on the System’s site, Customer confirms that:

He/she is an individual of at least 18 years of age, has full passive and active legal capacity for using the System.

It is a legal entity whose representative has all and any powers to use the System services in the name of that person, and to assume any obligations for that legal entity

The person duly understands and complies with all the Terms of Use of the System

Pregnant women are also not allowed to experience Flying Cup

Price& Payment

The price of the ticket shall be the price set at the time we accept your order in UAE dirham.

Please be advised that additional credit/debit card or banking fees may be charged per ticket on certain performances.


Flying Cup may postpone, delay, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond reasonable control.

Conditions of admission

You have to be at least 4 years old and above or at least 120cm tall to be able to take part in Flying Cup experience. Person under 120 cm and above 105 cm may participate if accompanied by an adult.

You are advised to dress accordingly to the weather. Please be advised that at 40 meter height the wind can be stronger and the temperature can be lower than usual. Once the platform has already been lifted, Flying Cup will not lower the platform for you if you request to change your attire, shoes, etc.

Flying Cup reserves the right to refuse or deny your admission to the venue in reasonable circumstances including health and safety matters, licensing reasons or where a ticket is void. Flying Cup also reserves the right to request you to leave the venue at any point of time on any reasonable grounds and may take any appropriate action to enforce this right.By way of example, Flying Cup may remove anybody who:

behaved in a manner which, in the reasonable opinion of Flying Cup has, or is likely to affect the enjoyment of other Customers; or

uses threatening, abusive or insulting words or behavior or in any way provokes or behaves in a manner which may disturb the peace of other Customers; or

in the reasonable opinion of Flying Cup, you are acting under the influence of alcohol or drugs.

You must comply with the instructions and directions given by Flying Cup, the staff and stewards on duty. No refunds will be given who has been denied entry due to their own behavior as suggested in, but not limited to, the examples above.

You voluntarily assume all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.

Flying Cup does not limit in any way the participation of any disabled person, but the said individual MUST provide sufficient information (in writing) regarding their medical condition to Flying Cup prior to purchasing a ticket. Flying Cup will then assess the situation and people trained in safety experience will decide whether the individual may or may not participate.

The health and safety of our Customers is our number one priority.

Safety Rules for the event

Flying Cup has the discretion to decide on the height of the gondola it is lifted, based on the recommendation from our safety officer at any particular day or time.

Safety belts are for your protection. Leave them as they are and do not try to open them at any point during the dining session.

It is strictly forbidden to throw anything from the gondola at any time. Failure to adhere to this condition will lead to ejection and shall be asked to leave the venue at any point of time with no refund will be given.

Smoking is strictly prohibited during the Flying Cup experience. Failure to adhere to this condition will lead to ticket purchasers being asked to leave the venue at any point with no refund will be given.

Only small items such as cell phone or cameras will be allowed to be brought together with you to the table during the dining session. Lockers will be provided for large items such as handbags. It is your responsibility to keep your personal belongings like cell phones, cameras safe. Flying Cup are not to be held responsible for the damage or loss of your items, if any.

You are obliged to adhere and obey any instructions given by the staff of Flying Cup at all times. Touching any operational device or machinery is strictly prohibited and may result to legal actions taken.

Restrictions and Prohibitions

Flying Cup reserves the right to use any photograph/video taken at Flying Cup, without the expressed written permission of those included within the photograph/video. Flying Cup may use the photograph/video in publications or other media material produced, used or contracted by Flying Cup including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, etc.

Any person desiring not to have their photo taken or distributed must inform Flying Cup in writing of his/her intentions and include his or her photograph. Flying Cup will use the photo for identification purposes and will hold it in confidence.

The following are not permitted:


Your own food and drink (unless permitted by Flying Cup);

Bottles, cans or glass containers (unless permitted by Flying Cup);

Any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);and

Illegal substances

Professional/ commercial recording devices

You are agreeing to follow directions given by authorized personnel of Flying Cup to submit any search for prohibited items including weapons, controlled/dangerous and illegal substances.

Flying Cup, the venue owner, the sponsors, the contractors, their agents and employees shall not be liable for any death, personal injury, loss or damage caused while at Flying Cup, nor are they liable for any postponement of the flight. The ticket purchaser is purchasing and accepting the ticket voluntarily and assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent, to the event, including death, personal injury, loss, damage and liability.